Resume/CV

United States Air Force, Mass Communications Specialist
Joint Base McGuire-Dix-Lakehurst, NJ
Oct. 2019 - Oct. 2023
Mass communications specialist managing and conducting public affairs activities for USAF’s only tri-service installation whose audience includes active-duty military members, veterans, their families, mission partners, and political leaders
Writes and edits internal and external communications highlighting Department of Defense efforts, and leadership messages across journalism mediums and formats. Generated over 600+ products

• Develops new ideas for custom content that appealed to high-level government/defense priorities and supported 48 government partners

• Managed production projects from concept to activation, ensured communications maintained top-level priorities

• Crafts and initiates strategic communication plans that clearly articulated creative direction of public affairs multimedia storytelling

• Strategizes with public affairs team to build mission partner relationships and amplify customer priorities to audience of 120K

• Collaborates with public affairs officers and editorial team to develop content strategy for 5 installation social media pages

• Conducts crime scene photography, ensuring accurate and detailed documentation of public/private damage amounting to $250K+

• Innovated photo studio capabilities through an online booking system, doubling booking rate and cutting work tasks by 25%

• Manages public affairs team of 5 service members in fast paced, complex, and ambiguous situations

• Trained 12 social media coordinators in fundamental public affairs practices, building a network of partner liasons to collect stories

• Manages day-to-day relationships with key partners, ensured coverage of news-worthy or feature stories across organization

Lyft, Community Associate
Oakland, CA
Oct. 2018 - Sept. 2019
Operations associate responsible for managing driver support cases
Spearheaded support location website development. Streamlined customer onboarding and cut orientation time by 50%

• On-boarded new drivers, assisted current drivers, solved financial, technical and customer support issues for more than 60 clients daily

• Managed accounts of 50 + contractors on a weekly basis to ensure customer service excellence

• Solved 5-15+ Zendesk tickets weekly regarding client account issues, app issues, payment issues, and general support

COOP, Digital Marketing Apprentice
San Francisco, California
Aug 2018 - Jan 2019

• Completed an extensive, 200+ hour digital marketing boot camp in a professional, startup setting

• Collaborated with three team members to complete and turn in reports derived from Google Analytics

• Researched trends in the tech/marketing industry to provide key client with data-based actionable insights

Mac House Productions
Fremont, CA
Aug. 2017 - Mar. 2018
Administrative assistant responsible for supporting creative team of eight employees supporting high visibility clients like Meta (fka Facebook), ESPN, Mothers Against Drunk Driving, and the Golden State Warriors

• Created internal communications and branding plan that projected 5 year employment plan and onboarding procedures 

• Acted as production assistant, 2nd camera assistant, sound engineer, and grip for 10 video production projects

• Assisted in scheduling, production planning, location and talent scouting for marketing campaign of a new social media platform launch